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FAQ

What payment methods do you accept?

We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

What is your return policy?

We have hassle-free return policy. Ifs you are not: satisfied with your purchase, you can return it within 10 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.

Are the products on your website authentic?

Yes, we guarantee that all the products on our website are 100% authentic. We source our products directly from authorized distributors and manufacturers.

What if my item is damaged during shipping?

In the rare event that your item arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or refund as soon as possible.

About Us

About Us

About Us
Welcome to Riva, your premier online destination for all your daily needs and more. We're passionate about making shopping easy, convenient, and enjoyable. Our mission is to provide an unparalleled online shopping experience, offering a vast selection of products at competitive prices, with fast and reliable delivery.

Our Vision
To become the most trusted and loved online general store, making shopping a delight for our customers.

Our Values
1. Customer First: Your satisfaction is our top priority.
2. Quality Matters: We offer only the best products.
3. Convenience: Shopping with us is easy and hassle-free.
4. Integrity: We're committed to transparency and fairness.
5. Innovation: We continuously improve and adapt to your needs.

What We Offer
1. Wide Selection: Household essentials, personal care, electronics, gadgets, and more.
2. Competitive Prices: We offer the best prices without compromising on quality.
3. Fast Delivery: Get your orders delivered quickly and efficiently.
4. Secure Shopping: Your safety and security are our top concerns.

Why Choose Riva?
1. Convenience: Shop from anywhere, anytime.
2. Quality Products: We offer only the best.
3. Competitive Prices: Get the best deals.
4. Excellent Customer Service: We're always here to help.

Thank you for choosing Riva! We're excited to serve you.